Title: Netease contact? [Print this page] Author: Stein Time: 2017-11-17 13:35 Title: Netease contact? Does anyone know how to contact someone at the company?
The game is not delivering gems and charging me. Customer service keeps telling me to go to itunes look and history then see all, then click the arrow. They want a time stamp on the purchase. There is no arrow however and i dont think there is a timestamp. Im not sure the customer service can actually read what i am writing as i keep getting almost identical replies. Or they are trolling me, i can’t tell ;) or i’m arrow blind.Author: Morpheus Time: 2017-11-17 13:57
I do not know anything off the ios version. But keep to the bugs and problems subforum ;) do not double post. I hope this gets resolved soon!Author: Stein Time: 2017-11-17 14:03
Its hard to see there is a bugs forum as you have to scroll right for it.Author: Stein Time: 2017-11-17 14:06
I also called apple and they do not offer a time stamp, so they are asking for something i can’t provide.Author: Morpheus Time: 2017-11-17 14:47
You should include that bit of information to the devs. You can't provide the impossible.Author: Stein Time: 2017-11-17 15:34
Well, now i have 7 different replies telling me to send them the time stamp. If anyone know how to pull this from itunes or how to contact netease other then through the customer service button i would appreciate it. Im not trying to call anyone out, im sure everyone is trying there best. I’m just checking to see if there are any other avenues of communication?Author: Jayveon Time: 2017-11-18 21:54 https://support.apple.com/en-us/HT204088
It will show the date when clicking the previous purchases but no times. It does have order ID which could help them locate it.Author: Stein Time: 2017-11-19 16:06
Yeah. Official net ease position seems to be if the games takes your money it is impossible for them to locate it without timestamp. The keep saying the samething over and over. Which meens if you are on itunes, any money lost is your problem. Thanks, from Customer Support!Author: Stein Time: 2017-11-20 16:25
So now the reposnse is, apple vesion of itunes has no timestamp, you must use the PC Itunes. I have been using the pc version the whole time. I have send a video of it to customer service, showing there is timestamp. Hey guys, just talk to me, i’m probably your biggest customer.Author: Master-Ionia Time: 2017-11-21 00:25
Note: The author has been banned or deleted.Author: Stein Time: 2017-11-21 12:52
Apple can provide it, and i just got it from them. Itunes itself does not, which is what Netease has been telling me to do. I just had to go through three layers at apple to a senior specialist who could email me the times. The also said they are pretty sure netease can pull the same information they did with the order id I already provide. Which means Netease is being intentionaly difficult.Author: Stein Time: 2017-11-22 09:38
Even thought it is a cumbersome method, one you can get the timestamps from apple, netease will help you. Thanks guys. Problem is on the way to being resolved. To anyone alse with the problem, there is no “arrow”. Dont look for it.
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