I cannot find out my account when I enter the game, what can I do?
Please check the account type ( Facebook, Google Play, Guest) you log in is correct or not.
I accidentally connect my guest account to my Facebook. Can the connection be reversed? Because I want to connect another guest account to that Facebook.
We are sorry that the connection to Facebook cannot be reversed. You can create a new Facebook to connect the other guest account.
I want to make a purchase but when I press the amount, it says something like “google play in-app not supported”.
Please log in your Google Account at first and then do the purchase in game.
I cannot purchase in game. What can I do?
It will be much appreciated if you can give us the screenshot of the problem and the pop-up message. We will do the relevant investigation as soon as possible.
I cannot log in the game.
Please try below quick-fix methods at first.
-Clear some unnecessary files in your device and restart the device
-Reinstall the game; Re-download the game from Store
-Open the game under good network environment
If the problem persists, please give us below information for further checking:
-Role name, server name, role ID
-Device model, device system version, the country/region you are in
-The sequence of how the problem occurred and any screenshot of the problem
The game often crashes.
If the game crashes many times, please try the following methods to see if it could help.
1. Try again under sufficient network.
2. Clear some unnecessary documents to make more room for the game.
2.1. Restart your device.
2.2. Reinstall the game.